Basic
Essential cover
Contact for quote
- Scheduled preventive maintenance
- Corrective support during business hours
- Remote technical support, where applicable
- Service report after every visit
Services
Troubleshooting & Repairs
Technical troubleshooting and corrective repairs for medical imaging equipment, with clear communication on parts and costs.
Fault finding and corrective repair.
Technical troubleshooting and corrective repairs for medical imaging equipment, with clear communication on parts and costs.
We aim to understand each customer's requirements and agree a clear service scope, pricing and spare-parts arrangement before work begins.
- Everything in Basic
- Agreed spare-parts arrangement [per contract]
- Priority engineer visits
- Operator refresher training
How it works
Fault finding and corrective repair.
-
01
Report
Tell us the fault, model and error codes.
-
02
Diagnose
Remote or on-site troubleshooting.
-
03
Quote
Clear scope, parts and cost before repair.
-
04
Repair
Corrective repair and functional testing.
Service levels
Choose the cover that matches each asset’s criticality.
Most chosen
Comprehensive
Most chosen
Contact for quote
- Everything in Basic
- Agreed spare-parts arrangement [per contract]
- Priority engineer visits
- Operator refresher training
Premium
Maximum cover
Contact for quote
- Everything in Comprehensive
- [Response-time commitment per contract]
- Dedicated engineer option
- Annual equipment and upgrade review
Coverage
Serving cities across Pakistan.
Medrays supports hospitals and diagnostic centres in different cities across Pakistan.
- Rawalpindi, PakistanHeadquarters
- Islamabad, PakistanService location
- Lahore, PakistanService location
- Peshawar, PakistanService location
- Gujranwala, PakistanService location
- Mardan, PakistanService location
- Chakdara, PakistanService location
- Faisalabad, PakistanService location
- Multan, PakistanService location
- Sialkot, PakistanService location
Frequently asked questions
Do you service equipment from other manufacturers?
Yes. Our engineers are trained across [multiple OEM platforms], so one contract can cover a mixed fleet.
How fast can an engineer reach our site?
Response times depend on your contract tier and location. Comprehensive and Premium plans include defined SLA targets in writing.
Can services be bundled with an equipment purchase?
Yes. Most clients combine supply, installation, training and maintenance in a single agreement for one point of accountability.
Looking for medical imaging equipment or technical support?
Contact our team to discuss your requirements and receive a suitable proposal.