Basic
Essential cover
Contact for quote
- Scheduled preventive maintenance
- Corrective support during business hours
- Remote technical support, where applicable
- Service report after every visit
Services
Remote Technical Support
Remote technical guidance and troubleshooting for supported equipment, where applicable, before or instead of a site visit.
Help without waiting for a site visit, where applicable.
Remote technical guidance and troubleshooting for supported equipment, where applicable, before or instead of a site visit.
We aim to understand each customer's requirements and agree a clear service scope, pricing and spare-parts arrangement before work begins.
Remote service centre
Illustrative dashboard
Fleet uptime
99.2%
Active tickets
27
Avg. response
12 min
Engineers in field · 38
Remote sessions (24h)
Event log
- 09:42CT Scanner — Preventive maintenance completed — [Riyadh]
- 09:38MRI 1.5T — Helium level nominal — [Dubai]
- 09:31Ventilator fleet — Remote diagnostics passed — [City]
How it works
Help without waiting for a site visit, where applicable.
-
01
Contact
Call, WhatsApp or email our team.
-
02
Triage
Remote guidance and fault diagnosis.
-
03
Resolve
Remote fix where possible.
-
04
Visit
Engineer visit when on-site work is needed.
Service levels
Choose the cover that matches each asset’s criticality.
Most chosen
Comprehensive
Most chosen
Contact for quote
- Everything in Basic
- Agreed spare-parts arrangement [per contract]
- Priority engineer visits
- Operator refresher training
Premium
Maximum cover
Contact for quote
- Everything in Comprehensive
- [Response-time commitment per contract]
- Dedicated engineer option
- Annual equipment and upgrade review
Coverage
Serving cities across Pakistan.
Medrays supports hospitals and diagnostic centres in different cities across Pakistan.
- Rawalpindi, PakistanHeadquarters
- Islamabad, PakistanService location
- Lahore, PakistanService location
- Peshawar, PakistanService location
- Gujranwala, PakistanService location
- Mardan, PakistanService location
- Chakdara, PakistanService location
- Faisalabad, PakistanService location
- Multan, PakistanService location
- Sialkot, PakistanService location
Frequently asked questions
Do you service equipment from other manufacturers?
Yes. Our engineers are trained across [multiple OEM platforms], so one contract can cover a mixed fleet.
How fast can an engineer reach our site?
Response times depend on your contract tier and location. Comprehensive and Premium plans include defined SLA targets in writing.
Can services be bundled with an equipment purchase?
Yes. Most clients combine supply, installation, training and maintenance in a single agreement for one point of accountability.
Looking for medical imaging equipment or technical support?
Contact our team to discuss your requirements and receive a suitable proposal.