Basic
Essential cover
Contact for quote
- Scheduled preventive maintenance
- Corrective support during business hours
- Remote technical support, where applicable
- Service report after every visit
Services
Annual Maintenance Contracts
Annual maintenance contracts with a transparent service scope, visit schedule and spare-parts arrangement.
Predictable cost, clear service scope.
Annual maintenance contracts with a transparent service scope, visit schedule and spare-parts arrangement.
We aim to understand each customer's requirements and agree a clear service scope, pricing and spare-parts arrangement before work begins.
- Everything in Basic
- Agreed spare-parts arrangement [per contract]
- Priority engineer visits
- Operator refresher training
How it works
Predictable cost, clear service scope.
-
01
Assess
Equipment age, usage and criticality.
-
02
Propose
Contract options with clear scope.
-
03
Deliver
Maintenance and repairs as agreed.
-
04
Review
Periodic review of equipment and service.
Service levels
Choose the cover that matches each asset’s criticality.
Most chosen
Comprehensive
Most chosen
Contact for quote
- Everything in Basic
- Agreed spare-parts arrangement [per contract]
- Priority engineer visits
- Operator refresher training
Premium
Maximum cover
Contact for quote
- Everything in Comprehensive
- [Response-time commitment per contract]
- Dedicated engineer option
- Annual equipment and upgrade review
Coverage
Serving cities across Pakistan.
Medrays supports hospitals and diagnostic centres in different cities across Pakistan.
- Rawalpindi, PakistanHeadquarters
- Islamabad, PakistanService location
- Lahore, PakistanService location
- Peshawar, PakistanService location
- Gujranwala, PakistanService location
- Mardan, PakistanService location
- Chakdara, PakistanService location
- Faisalabad, PakistanService location
- Multan, PakistanService location
- Sialkot, PakistanService location
Frequently asked questions
Do you service equipment from other manufacturers?
Yes. Our engineers are trained across [multiple OEM platforms], so one contract can cover a mixed fleet.
How fast can an engineer reach our site?
Response times depend on your contract tier and location. Comprehensive and Premium plans include defined SLA targets in writing.
Can services be bundled with an equipment purchase?
Yes. Most clients combine supply, installation, training and maintenance in a single agreement for one point of accountability.
Looking for medical imaging equipment or technical support?
Contact our team to discuss your requirements and receive a suitable proposal.